Mostly Play FAQ —
Want to know more? You'll find it right here

Withdrawing from Mostly Play is quick and easy. Just follow the steps below:

• 1
  Log in to your account and "Wallet" or "Withdrawal" Go to the section.
• 2
  Select your payment method — bKash, Nagad, Rocket, or bank transfer.
• 3
  Enter the amount. Minimum withdrawal ৳500 with a maximum daily limit of ৳50,000.
• 4
  Confirm. Typically within Between 15 minutes and 3 hours funds are credited.

Bank transfers may take up to 1–3 business days. Before your first withdrawal, you'll need to complete KYC verification — upload a copy of your National ID or passport.

Mostly Play's Welcome Bonus For new members — you can claim this right after registering. No separate code required, but a few conditions apply:

• 1
  Registration and verify your email or mobile number.
• 2
  First Time Minimum ৳500 Make a deposit.
• 3
  On the Bonus Offers page, select "Welcome Bonus" and click "Claim".
• 4
  The bonus will be credited to your Bonus Wallet — you can use it to play games.

To withdraw your welcome bonus Wagering Requirement must be met (typically 10–20x). Bonuses generally expire after 30 days. If you have a promo code, applying it during registration or on your first deposit unlocks additional benefits.

Forgetting your password happens to everyone. On Mostly Play, you can reset it in just a few minutes:

• 1
  On the login page, Go to the login page and click the "Forgot password?" link.
• 2
  Registered Email address or mobile number days.
• 3
  A OTP (One-Time Password) It will be sent to your email or mobile — usually arrives within 1–3 minutes.
• 4
  Set a new password using your OTP. Your password must be at least 8 characters long.
• 5
  Log in with your new password.

If you didn't receive your OTP, check your spam folder. If it still hasn't arrived, With local support Contact us — our support team will verify your identity and assist you directly.

Mostly Play takes responsible gaming seriously. There are two ways to close your account — temporarily or permanently:

Temporary Break (Cooling-Off):

• 1
  Go to Account Settings and "Responsible Gaming" Open the menu.
• 2
  Choose your cooling-off period: 24 hours, 7 days, 14 days, or 30 days।
• 3
  It takes effect as soon as you confirm. You will not be able to log in during this period.

Long-term self-exclusion or permanent closure:

• 1
  Live Chat or With local support Submit your request directly.
• 2
  Let us know the reason — our support team will assist you with full confidentiality.
• 3
  6 months to permanent and other durations are available to choose from.

Under Mostly Play's policy, One Account Per Person Permitted. However, two family members may hold separate accounts provided that:

• ✓
  Both Separate National ID applies.
• ✓
  Both Separate mobile number and email address applies.
• ✓
  Both must be at least 18 years must be.

If the same person opens two accounts, or an account is opened under someone else's name, both accounts will be closed and all bonuses are forfeited. If multiple accounts are operated from the same device, the system will detect this automatically.

Mostly Play's VIP Program Fully automatic — the more you play, the faster you move up. Every bet you place Loyalty points is credited.

Once you reach Diamond tier Personal account manager, priority withdrawals, invitations to exclusive events, and a special birthday bonus.